Return & Exchange Policy

At Velliano, we prioritize customer satisfaction; however, all shipping and logistics costs for returns and exchanges are the responsibility of the customer. Customers requesting a product exchange or return are responsible for covering the shipping costs incurred when sending the item back to us. Exchange requests are approved only after verifying product stock availability. Returned products are accepted only after inspection by our team; returns or exchanges of defective or used products will not be accepted. All responsibility and shipping costs for return and exchange processes belong to the customer; please contact vellianom@gmail.com with any questions.